These Terms and Conditions govern every purchase of products through the online store operated on usolabph.com (the “Store”) by Usolab Philippines (“Usolab”, “we”, “us”). By creating an account and/or placing an order, you agree to be bound by these Terms and Conditions and all applicable laws and regulations in the Philippines.

Usolab may update or replace these Terms and Conditions from time to time. The latest version will always be posted on usolabph.com and becomes effective upon publication.

1) Definitions

• Usolab: A professional derma-cosmetics brand with product lines tailored to diverse skin concerns (acne-prone, sensitive, dehydrated/aging, etc.). Products are developed with advanced biotech and peptide technologies and are formulated without artificial colorants or prohibited substances.
• Customer (“you”): Any individual or business entity purchasing Products from Usolab via the Store.
• Store: The online store owned and operated by Usolab Philippines at usolabph.com.
• Products: Any and all Usolab-branded items offered for sale on the Store.
• Business Days: Monday to Friday, excluding public holidays in the Philippines.
• Force Majeure Event: Any event beyond reasonable control that prevents a party from performing its obligations, including but not limited to government orders or delays, civil unrest, war, national emergencies, labor disputes, epidemics, fires, floods, earthquakes, typhoons, tsunamis, or other natural disasters.

2) Customer Commitments

By submitting an order and/or creating an account on the Store, you confirm that:

• You will comply with these Terms and Conditions throughout your shopping experience and related services.
• You have full legal capacity and all necessary internal approvals (if any) to enter into and perform obligations arising from transactions on the Store.
• All information you provide to Usolab via the Store is true, complete, and accurate.
• Products purchased are for personal use or internal business use only. Unauthorized resale or distribution is not permitted and constitutes a breach of these Terms and Conditions.
• Payments are processed via licensed third-party payment service providers. The list of available payment options may be updated at checkout from time to time.

3) Products

• Products sold on the Store are authentic Usolab items manufactured in accordance with relevant standards and regulatory requirements applicable to the destination market.
• We strive to display product information and images accurately; however, minor differences in color or appearance may occur due to display settings or other factors beyond our control.

4) Prices

• Product prices are shown on the Store and are valid only while displayed.
• Prices may change without prior notice; however, once an Order Confirmation has been issued, the price for that order will not be affected.
• The same product may be offered at different prices at the same time due to ongoing promotions or customer segments. You may choose any price currently applicable to you.

5) Ordering & Payment

5.1 Placing an Order

• Select Products and add them to your cart.
• Provide complete and accurate shipping and contact information.
• Choose a payment method and complete payment as instructed in checkout. Accepted methods may include COD, Bank Transfer, ATM/Debit, JCB, Mastercard, Visa, QR payments, and Installment options (where available).
• Review all order details before payment. After successful payment, your order is automatically recorded in our system.
• Your submitted order constitutes an offer to purchase Products under these Terms and Conditions.

5.2 Order Confirmation & Changes

• After a successful order, you will receive an Order Confirmation containing your reference number and order details.
• If an order contains multiple items and you wish to cancel or replace one item after payment, please cancel the entire order and place a new one (subject to stock and system availability).

6) Force Majeure

• We are not liable for any delay or failure to perform our obligations under a sales contract caused by a Force Majeure Event.
• If a Force Majeure Event impacts performance:
  a) We will notify you as soon as reasonably practicable; and
  b) Our obligations will be suspended and the performance period extended for the duration of the event.

7) Shipping, Returns, and Privacy (Summaries)

• Shipping: See our Shipping Policy for coverage, timelines, and fees.
• Returns/Exchanges: Refer to our Returns & Refunds Policy for eligibility, timelines, and procedures.
• Privacy: We process personal data in accordance with applicable Philippine data protection laws. See our Privacy Policy for details.

8) Governing Law & Dispute Resolution

These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any dispute shall be resolved amicably in the first instance; failing which, the matter may be submitted to the competent courts in the Philippines.

9) Changes to These Terms

We may update these Terms and Conditions periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on usolabph.com with an effective date.

10) Contact Us

For questions about Products, orders, or these Terms and Conditions, please contact our customer support via the details listed on usolabph.com/contact.