Our Shipping Policy explains how we process, ship, and deliver orders across the Philippines. This Shipping Policy is designed to make delivery clear, reliable, and convenient for shoppers on usolabph.com.

Who We Ship To & Coverage

This policy applies to both individual and business customers placing orders via usolabph.com.
Usolab Philippines fulfills delivery requests nationwide across Metro Manila and the provinces.

Delivery Methods

Store Pickup

If you purchase in person or place an order via usolabph.com and select Store Pickup, please carefully inspect items upon collection. Cross-check the product with the invoice and any warranty card before leaving the store.
If there is any transit issue before pickup, our team will contact you to adjust the pickup schedule.

Metro Manila Delivery

• Delivery fee: Displayed at checkout (may vary by location and order size).
• Scheduling: Our courier contacts you to arrange a convenient time if no specific delivery time is requested.
• Requested time windows: If you specify a time window, we will coordinate delivery accordingly.
• Outside business hours/urgent cases: We’ll call to agree on a feasible time.
• On delivery: Please inspect items immediately. If the model, quantity, or condition differs from your order, notify us at once so we can coordinate a resolution with the courier. If everything is correct, kindly accept and complete payment (if applicable).

Provincial Delivery (Luzon, Visayas, Mindanao)

• Information accuracy: Enter complete and accurate recipient details to ensure fast delivery and successful payment processing.
• Liability: We are not responsible for delays or loss caused by incorrect address/recipient information provided by the customer.
• Estimated timelines: Typically 2–4 business days (Sundays and public holidays excluded). Orders placed on Saturdays, Sundays, or holidays may arrive later depending on the destination and courier routing.
• On delivery: Inspect items upon receipt. If the product type, quantity, or condition does not match your order, inform us immediately so we can work with the carrier to resolve it.

Modify or Cancel an Order

You may change or cancel your order before dispatch (after we confirm the item has not yet been shipped).
If the order has already been handed to the courier, any changes may incur additional shipping fees, which are borne by the customer.

Processing Times & Possible Delays

• We typically process orders within 24 hours of receiving complete order information and will confirm payment and delivery details with you.
• Standard delivery time is about 2–4 business days from order confirmation, or as arranged with you at checkout.
• Delivery may take longer in the following exceptional situations:
  • We cannot reach you by phone to confirm delivery.
  • The provided delivery address is inaccurate or difficult to locate.
  • A sudden surge in order volume causes processing backlogs.
  • Supplier or courier delays beyond our control.