Our Shipping Policy explains how we process, ship, and deliver orders across the Philippines. This Shipping Policy is designed to make delivery clear, reliable, and convenient for shoppers on usolabph.com.
Who We Ship To & Coverage
This policy applies to both individual and business customers placing orders via usolabph.com.
Usolab Philippines fulfills delivery requests nationwide across Metro Manila and the provinces.
1. Delivery Coverage & Methods
Usolab Philippines proudly fulfills delivery requests nationwide, covering Metro Manila and all provincial areas (Luzon, Visayas, and Mindanao).
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All orders are dispatched via our authorized logistics partners to ensure the safe handling of your premium dermatological products.
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Delivery fees are calculated and displayed dynamically at checkout based on your specific location and order size.
2. Processing & Delivery Timelines
To guarantee that you receive 100% authentic, high-quality cosmetics officially imported for the Philippine market, our fulfillment process involves strict quality control.
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Order Processing: Orders are typically processed and prepared for dispatch within 24 to 48 hours of payment confirmation.
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Standard Delivery Time: Please allow 7 to 14 business days (1-2 weeks) for your order to arrive.
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Orders placed on weekends (Saturdays, Sundays) or public holidays will be processed on the next business day.
3. Receiving & Inspecting Your Order
For your protection and to maintain our quality standards, we request that you carefully inspect your package upon delivery.
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Immediate Inspection: Please check the product model, quantity, and overall condition immediately when the courier arrives.
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Discrepancies: If the delivered items do not perfectly match your invoice, please notify us immediately while the courier is still present so we can coordinate a swift resolution.
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Acceptance: If all items are correct and in perfect condition, kindly accept the package and complete the payment (for Cash on Delivery orders).
4. Order Modification & Cancellation
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You may modify or cancel your order without penalty before it has been dispatched from our fulfillment hub.
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If the order has already been handed over to our logistics partner, cancellations may no longer be possible, and any modifications or return requests may incur additional shipping fees borne by the customer.
5. Exceptions & Potential Delays
While we strive to meet our 7-14 day delivery window, exceptional circumstances may occasionally extend delivery times. Delays may occur if:
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We are unable to reach you via the provided phone number to coordinate delivery.
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The provided shipping address is incomplete, inaccurate, or difficult to locate. We are not liable for lost or delayed shipments caused by incorrect recipient information.
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There is a sudden surge in order volume during promotional periods.
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Unforeseen logistical disruptions or severe weather conditions occur in your region.