This Distributor Policy sets the long-term, sustainable principles for working with Usolab Philippines’ authorized distributors and resellers. Our goal is to share opportunities, protect partners, and grow the market fairly across the entire network.

Partnership Principles

• Shared value: We share profit opportunities and business benefits, building long-term, sustainable partnerships.
• Active support: Ongoing assistance, training, and joint programs to strengthen distributor–manufacturer ties.
• Market protection: We help shield partners from unreasonable market shocks and unfair competition.
• Customer protection: We uphold fairness across the network and protect customers acquired by each distributor.
• Territory growth: We collaborate to expand territories and channels in a planned, orderly manner.

1) Quarterly Purchase Rebates

• Eligibility: Based on your committed quarterly volume, you may join the purchase rebate program dedicated to distributors.
• Payout: When the committed volume is achieved, a rebate rate (agreed at the start of the quarter) applies to net qualified purchases.
• Independence: This rebate runs independently of other trade promotions or marketing support.

2) Pricing & Price Protection

Purchase Pricing

• Pricing tiers are assigned by distributor level and other cooperation commitments, aiming for competitiveness and healthy margins.

Price Decrease Protection

• If the Manufacturer/Distributor reduces list prices, you receive price protection on the same SKUs held in your verified on-hand inventory within 30 days from the price-change notice.

Price Increase Notice

• If list prices increase, advance notice is provided 15–30 days so you can plan procurement accordingly.

Customer Protection & Lead Attribution

• Each distributor is assigned a Distributor ID. Customers referred by or tied to your ID are attributed back to you if they contact us directly.
• Walk-in/retail leads contacting the principal are routed to the distributor serving their location.
• New-site protection: We protect your development rights on new approved locations for at least 3 months (up to 6 months) across the channel.

3) Framework Agreement & Credit Terms

Framework Agreement

• Upon signing the Framework Agreement, you are listed as a preferred partner and become eligible for Distributor Policy benefits.

Payment & Credit

• Default terms: 100% payment before dispatch.
• Improved terms: Based on cooperation history and payment performance, you may qualify for enhanced credit or tailored terms.

4) Partner Support

PR & Marketing

• Co-op assets: catalogues, leaflets, banners, and other materials under official campaigns.
• Co-advertising: Your outlet details may appear in joint promotions on media and usolabph.com.
• Participation in all trade promotions by the Manufacturer/Distributor.
• Official certificate of authorized distributorship.
• Regular updates: pricing, product changes, policies, marketing toolkits, and sell-out boosters.

Technical & Training

• Hotline and on-site technical assistance when needed; manufacturer specialists may be engaged for escalations.
• Structured training by distributor level: product lines, technology, and sales competencies.

Merchandising & Samples

• Product exchange within 7 days of invoice for verified manufacturer defects (or best-effort resolution if no stock).
• Returns within 7 days if shipped items or pricing do not match the confirmed order, with a signed handover record.
• Demo/Trial units may be loaned for new launches or new outlet openings (coordinate in advance).

5) Distributor Responsibilities

• Territory management: Proactively grow customers and the market in your approved area.
• Professional operations: Build a strong, compliant sales network and uphold brand standards.
• Expansion rule (first-mover principle): New branches may receive system-wide protection when pre-registered with plans and locations.
• Activation window: If no rollout occurs within 3–6 months after protection approval, the principal may reassign protection to the next applicant.
• Network programs: Participate in principal-led expansion and marketing roadshows in nearby areas on a first-mover basis.
• Brand integrity: Do not trade products of unclear origin; exclusive distributors should avoid competing look-alike brands.
• Retail price discipline: End-customer pricing should align with the suggested retail price; no price dumping.

6) Notes & Limitations

• Turnover basis: All thresholds/targets are computed on net of discounts.
• Non-convertibility: Values from support programs cannot be converted to cash, goods, or any other form.
• Eligibility: Support items typically apply only to direct-contracted distributors following the agreed process and terms.