This Privacy Policy explains how Usolab Philippines collects, uses, stores, and protects personal data on usolabph.com. By using our services, you agree to this Privacy Policy and to applicable Philippine laws.
1) Introduction & Commitment
We value your trust and safeguard personal data to provide a safe shopping and product experience. We do not sell or disclose customer data to third parties without clear consent, except when required by law. We continuously apply appropriate security technologies and comply with relevant regulations to protect your privacy.
2) What We Collect
- Account & order details: name, email, phone number, shipping/billing address.
- Transaction data: order history, payment method (processed via secure third-party gateways).
- Site usage data: IP address, device/browser info, cookies, pages viewed, and interaction logs for analytics and service improvement.
- Support interactions: messages via hotline, email, live chat, or forms.
3) How We Use Data
- Fulfillment & support: account management, order processing, delivery, after-sales care.
- Service improvement: troubleshooting, analytics, personalization, and UX optimization.
- Marketing (opt-in): promotions, product updates, and newsletters—you may unsubscribe at any time.
- Research & development: to refine products and services.
- Legal compliance: fraud prevention, dispute handling, and regulatory requests.
We do not share personal data with third parties without consent, unless necessary to provide services (e.g., couriers, payment gateways) or when legally required.
4) Security Measures
We implement administrative, technical, and physical safeguards, including strict access controls, monitored systems, encryption in transit (HTTPS/TLS), and secure hosting. Only authorized personnel may access personal data for legitimate business purposes.
5) Cookies & Similar Technologies
We use cookies to remember preferences, improve performance, and measure site usage. You can manage or block cookies in your browser; some features may not function properly if cookies are disabled.
6) Data Retention
We keep personal data only as long as needed for the purposes stated or as required by law (e.g., tax and accounting). When no longer necessary, we securely delete or anonymize the data.
7) Sharing & Processors
- Service providers: couriers, payment processors, cloud/IT vendors, customer support tools—bound by confidentiality and data-protection obligations.
- Legal requirements: disclosures to government/regulators when mandated by law or to protect our rights and users.
8) International Transfers
If data is processed or stored outside the Philippines, we take reasonable steps to ensure a comparable level of protection and use appropriate safeguards with our service providers.
9) Your Rights
Subject to applicable law, you may:
- Access the personal data we hold about you.
- Correct/Update inaccurate or incomplete data.
- Delete/Block data where legally available.
- Object/Withdraw consent to processing for marketing or certain purposes.
- Data portability (when applicable).
- Complain to the appropriate authority if you believe your rights are violated.
Contact us (see Section 11) to exercise these rights; we’ll respond within a reasonable period.
10) Children’s Data
Our services are intended for adults. We do not knowingly collect personal data from children without verifiable parental consent. If you believe a child has provided data, please contact us to remove it.
11) Contact Us
For privacy questions, access/updates, or complaints:
Usolab Philippines – Data Protection Contact
Email: privacy@usolabph.com
Hotline: (+63) XXX XXX XXXX
Address: (add your PH office address here)
12) Changes to This Policy
We may update this policy to reflect legal, technical, or business changes. Significant updates will be announced on the website or via email. Please review this page periodically for the latest version.