This Returns & Refunds Policy explains how Usolab Philippines supports customers when an item needs to be returned, exchanged, or refunded. Our goal is to provide a clear, fair, and fast experience for every order on usolabph.com.
1) Purpose & Customer Commitment
We put customer interests first. Usolab offers a transparent returns process and assists when an item has manufacturing defects, quality issues, or arrives damaged. This policy helps build trust and ensures a consistent experience across all orders.
2) Eligibility & Time Window
- Return window: You may request a return or exchange within 7–14 calendar days from purchase/receipt, depending on product category. The exact window appears at checkout or on your invoice.
- Item condition: Products must be unused, in original packaging, with all accessories and a valid invoice/order proof.
- Not eligible: Used items, damage caused by misuse or improper storage, missing invoices, promotional/final-sale items, and categories marked “non-returnable.”
3) How to Request a Return/Exchange
- Check & prepare: Inspect the item, keep packaging/invoice intact.
- Submit a request: Fill out the return form on usolabph.com or contact us via hotline, email, or live chat.
- Ship back: Send the product to the address we provide after your request is approved.
- Processing time: We typically review requests within 3–5 business days after the returned item is received and inspected. We’ll keep you updated throughout.
4) Refund Methods & Exchanges
- Refund options:
- Bank transfer to the account you specify, or
- Store credit for future purchases on usolabph.com.
- Exchanges: You may exchange for a like-for-like item (same value/spec) or a comparable alternative (price differences will be billed or credited).
- Timeline: Most refunds or exchanges are completed within 7–10 business days after we confirm item condition and payment method.
5) Return Shipping Fees
- Customer-paid: If the return is not due to a product fault or our error, the customer covers shipping. We’ll share the fee clearly before you proceed.
- Free returns (defects): If a product is defective/damaged due to manufacturer or courier handling and we validate the case, Usolab covers the return/exchange shipping.
6) Important Notes & Common Issues
To avoid delays:
- Keep the original invoice and packaging.
- Use the correct return address provided in our approval email.
- Contact customer support for guidance if anything is unclear—we’re happy to help.